Patients Rock! Module Two - Everything You Need (CME)

The presentation starts with an interview with world thought leader Joe Mull. Joe works with healthcare organizations that want their practice leaders and employees to engage, inspire and succeed. Then, your host, Jeff Tobe delves into the realm of engagement both internal and external.
Jeff will make you aware of how important it is to get people engaged at what they do every day. Healthcare is changing at lightning speed. What if we looked internally to make it easier externally? In other words, what if we considered how to get ourselves, our team and our organization more engaged at what they do so that it will ultimately have an impact on the patient experience?
In his usual high-energy, high-humor and high-content style, Jeff walks audiences through the “Four Pillars of Engagement”…

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Creativity

Curiosity may have killed the cat but it’s the one resource that most successful healthcare professionals have discovered that they need to foster in their team.

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Commitment

Commitment is at the heart of every successful organization, and commitment is always about relationships. It’s about commitment to the patient EXPERIENCE by examining every “touch point” we have; any opportunity we have to impact that experience!

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Accountability

At every level of the organization, people have to do more than just WANT to be accountable, they have to act “as if…”

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Communication

Engagement starts and ends with open communication. There is no more important people-to-people skill available to healthcare professionals that they can hone and use to their advantage.