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Process Improvement Fundamentals: Part 2 From Issue to Idea

Course Format: Online Video
Course Credit: 0.00
Course Category: *Professional Development
Course Cost: $29.99
Course Release Date: September 12, 2017
Course Expiration Date: October 06, 2019
Program Summary:
Patient, customer and employee frustrations are the best opportunities for innovation. In this webinar, the student will learn how to cross the bridge from having an issue to launching an idea through sound data collection and understanding root cause.

Course Objectives
  1. Student understands purpose of A3 tool and how to use it.
  2. Student understands why data needs to be collected, common sources of data, and how to collect it.
  3. Student understands why root cause needs to be determined, categories, and how to facilitate discussion with team members.
  4. Student understands ideal state and target state, why multiple solutions need to be discussed, and how to form ideas from root causes.

Download Handout Get Sample A3

Learn a new way to speak about your process.
© Terrill Consulting Group, LLC 2017
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